Traction

Reference Customers

Verified enterprise-grade delivery capability

Focusrite plc

LSE Listed (TUNE)

Global leading audio technology group, encompassing brands including Novation, ADAM Audio, and Martin Audio. Claway deployed its exclusive AI routing infrastructure, dynamically scheduling multilingual AI capabilities in AI CS scenarios, routing high-complexity technical consultations to the strongest AI models while sending routine queries to lightweight local engines. Average inference cost reduced by 45%.

AI CSMultilingualEnterprise Accuracy

MLI Audio

HK + Mainland Dual-entity ops

First full-stack AI employee infrastructure pilot. At HK HQ, simultaneously connects cloud and local AI capabilities; AI CS, AI Sales, and AI Acct agents share the same router layer. Automatically switches to the optimal capability path in cross-border scenarios, withstanding dual tests of refined service standards and mainland e-commerce high-concurrency environments.

Full-functionCross-borderDaily Close

PT Segar Jaya Mandiri

Jakarta, Indonesia · Fresh-fruit import/export & distribution

Operating fruit export, import, and local wholesale distribution since 2012, serving Indonesia and regional food supply chains. The pilot automates AI customer service and order flows — handling multilingual queries, shipping, and reconciliation — validating repeatability for cross-border food distribution.

AI CSOrder automationCross-border

Kayue Electric

Hong Kong · Electronic components (est. 1992)

A Hong Kong electronics components company founded in 1992, spanning wholesale, manufacturing, and production support for enterprise supply chains and electronics manufacturing. The pilot focuses on procurement, reconciliation, and stock alerts — turning rule-driven back-office roles into manageable AI operations.

AI ProcurementReconciliationStock alerts

CASE · MLI Audio

Customer-service build walkthrough

From customer requirements to go-live — how one standardized CS AI employee is configured and delivered.

Query reply

Fully automated

NLU parses intent, matches the product KB, and replies instantly with multi-turn support.

Pick-list generation

Fully automated

Auto-generates a pick list from order contents; merchant confirms with one click.

Payment reminders

Fully automated

Reconciles receipts daily; auto-reminds on unpaid orders.

Inventory management

Fully automated

Deducts stock on confirmation; pushes restock suggestions below the safety line.

Logistics tracking

Human-in-loop

Enter a waybill number; AI pushes tracking links and status updates.

After-sales follow-up

Human-in-loop

Auto-sends satisfaction surveys; returns are pre-screened by AI, complex cases escalate to humans.

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